03 · Agent Development

Agents that do the work.

Custom AI agents and agent workflows for Australian businesses: agents that work in Microsoft 365, CRM and ERP, with approvals, logging and Privacy Act-aligned data handling.

All services
Duration
4-8 weeks
Format
Build + handover
Output
Agent workflow
Price
Fixed price
How it works · 5 steps
  1. 01

    Process mapping

    One process with real volume and friction. Steps, decisions, systems, and the points where a person must approve are mapped before anything is built.

  2. 02

    Agent design

    The work is split into focused agents (research, drafting, checking, write-back) under one orchestrator. Model choice per task, data sensitivity, and budget.

  3. 03

    Build & integrate

    Agents connected to your real tools: Microsoft 365, CRM, ERP, inboxes, or custom APIs, each with only the permissions its job needs.

  4. 04

    Guardrails & evaluation

    Test sets, approval steps, logging, and fallbacks, so every run is traceable and failures are caught before your team sees them.

  5. 05

    Go-live & handover

    Monitoring, runbooks, and team training. You own the workflow and can extend it, with or without us.

01Outcomes

Numbers that matter.

Real engagement data and client results, not projections.

Weeks from kickoff to the first agent in production
4-8
Agent actions logged and traceable
100%
High-stakes steps with human approval
100%
Models evaluated per workflow
3-5
02What’s included

Every engagement ships.

Deliverable 01

Running agent workflow

Agents and orchestrator deployed against your real systems and data, not a sandbox demo.

Deliverable 02

Guardrails & approvals

Permission scopes, human approval on high-stakes steps, and a full activity log for every run.

Deliverable 03

Evaluation suite

Test cases and quality checks, so a model or prompt change never silently breaks the workflow.

Deliverable 04

Runbook & training

How the workflow runs, how to change it, and what to do when something fails, taught to your team.

Fixed price · No lock-in

Ready to start?

03FAQ

Questions,
straight.

Common questions about Agent Development. If yours isn’t here, ask us directly.

What is the difference between an AI agent and a chatbot?
A chatbot answers. An agent acts: it reads the email, checks the CRM, drafts the reply, files the document, and asks a person to approve where it matters. We build agents around a process, not around a chat window.
Which systems can the agents work with?
Microsoft 365 (Outlook, SharePoint, Teams), common CRMs and ERPs, accounting and practice-management tools, and anything with an API. We connect only what the process needs.
How do you keep agents safe and in control?
Each agent gets the narrowest permissions it needs, high-stakes steps wait for a person, and every action is logged. Data handling follows the Privacy Act 1988 and the Australian Privacy Principles (APPs).
One agent or several?
Usually several small ones under an orchestrator. Focused agents are easier to test, observe, and replace than one large prompt that does everything.
Do we still need prompt engineering?
It is included. Prompts, model choice, and evaluation are part of every agent build rather than a separate project.
How long does it take and what does it cost?
The first workflow is typically live in 4 to 8 weeks. Fixed price, scoped before we start, and we discuss ranges in the first call.