Front-Door
Agent
Understand & route:
Qualifies requests
across channels
Knowledge Agent
Contract Agent
Verify: Matches data
in the ERP system.
Action Agent
Act: Initiates credits
and callbacks.
Resolution /
Escalation to
human
Understand & route:
Qualifies requests
across channels
Verify: Matches data
in the ERP system.
Act: Initiates credits
and callbacks.
Resolution /
Escalation to
human